Decoders according to a survey by the Consumers ‘ association is a source of annoyance for the tv viewer. The devices would be glacially slow at startup and the zap would not go fast enough, while consumers have a hard time with the recording of tv programs.
The Consumers were questioned about three thousand owners of a decoder on their findings. According to the respondents, the biggest annoyance is the recording of tv programs. Decoders should be programmed recordings sometimes do not run, or the recordings were not played to. Also complain iptv customers of KPN, Telfort and Xs4all on the cloudsysteem where recordings no longer locally on a hard drive are stored on the servers of the telecom provider. These ‘recordings’ are up to a year shelf life.
Owners of a decoder are complaining about slow start-up devices, while many tv viewers are also annoyed about the slow zapping between tv channels. Also, faulty images and jamming decoders frustrate the spectator.
According to the Consumers ‘ association are UPC-users are the most dissatisfied with the by the kabelaar supplied set-top boxes. In addition to the troubled Horizon Mediabox would also use the older Cisco 8485DVB decoder have a lot of problems. Customers of Ziggo complain about Cisco-decoders, while Delta’s customers the most satisfied with the provided decoder. Delta is a Humax set-top boxes.
Ziggo and UPC, in a reaction to the consumer to know that the slowness of the decoders is caused by the technology used for digital television. Ziggo says further to view or the interactive services via a decoder to call up may be accelerated, while the UPC states that the older decoders no more updates will be received. In addition, KPN is known the complaints about slow set-top boxes not to recognize them.
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