Update October 3, 2021: Apple has discontinued this repair program. It concerned a small number of devices that had been sold with a broken logic board. The affected devices often crashed or could no longer be turned on. The issue started right after the launch, so you had time to report since September 2018.
As of last Saturday, the repair program has been officially stopped and the listing has been removed from the website. You can still contact Apple in case of complaints, but you can no longer rely on the repair program. For European users, the impact is small, as these are iPhone 8 models sold in specific countries between September 2017 and March 2018.
Below is our original article from September 1, 2018.
The chance that you, as a Dutch or Belgian, will end up with a defective logic board is not that great. You should then have purchased your device between September 2017 and March 2018 in Australia, China (including Hong Kong and Macau), India, Japan, New Zealand and the US. Via a search tool on the website you can enter your serial number and see if you qualify. According to Apple, it only concerns the iPhone 8 and not the iPhone 8 Plus. iPhones with a faulty logic board can freeze, suddenly restart or can no longer be switched on.
If your iPhone is eligible, then that is no reason to celebrate. You will lose your device for a few days because it has to be sent to an external repair center. You must make an appointment with the Apple Store or an authorized service provider for this. You can also choose to send your device, but in all cases you will lose your device for a while.
Don't be in a hurry, because the repair program is valid for three years after the first models went on sale in September 2017.
Before you send it in, of course make an iPhone backup on iCloud or in iTunes.
Do you have questions regarding the iPhone 8 repair program? Below you will find answers to frequently asked questions:
What models does the iPhone 8 repair program apply to?
The following models are eligible:
- iPhone 8 (purchased in affected countries between September 2017 and March 2018)
You can check the eligibility of your iPhone 8 via the website via the serial number.
These models are not eligible:
- iPhone 8 Plus
- iPhone 8 purchased in Europe
- All other iPhone models
Does the repair program also apply to the Netherlands and Belgium?
The repair program only applies to countries where the affected model was sold. The countries concerned are:
- Australia
- China
- Hong Kong
- India
- Japan
- Macau
- New Zealand
- United States
I have my iPhone 8 in één from the affected countries. Where can I go now?
For example, did you buy your iPhone 8 in the United States because it was cheaper there or because you were on vacation there? Apple may limit the repair to the countries where you purchased it. It is therefore best to contact Apple in the Netherlands or visit the Apple Store.
Are there any costs associated with this repair?
Ben If you are affected by this defect, Apple will carry out the repair for free. There are no additional costs associated with this repair.
Are other defects also covered by this repair program?
No, only the defect with the motherboard will be repaired free of charge. Other defects such as a broken screen are not covered by this extra warranty. If you also have another defect that prevents this free repair, you may have to pay for these repairs before you are eligible for the free motherboard repair.
How long have I been my iPhone 8 lost?
Apple sends the iPhone 8 to an Apple Repair Center for repair. You will lose the iPhone 8 for a number of days, because the repair cannot be repaired at the Apple Store itself. Apple can provide the best estimate of the repair time.
Can I have my iPhone 8 repaired multiple times?
Yes. If the defect has not been resolved after the first time, you can have the repair carried out again.
Revision history:
- 2021 – October 03, 10:05 AM: Apple has now discontinued this program.