UPC provides its Horizon Mediabox in July of a software update that among other things, the speed and ease of use of the interface need to improve. Also the device is another remote control. That has UPC in an email to customers to let them know.
“Research among our customers has revealed that a number of customers, the speed of the Horizon Mediabox and the ease of use of the menu and the remote control for improvement”, writes Hans Blom, director of Marketing & Service at UPC in a message to customers, which is a user Led forward.
After the launch of the Horizon set-top boxes there came a stream of complaints started from dissatisfied customers. Among others, found users the interface is slow and cluttered, there were compatibility issues reported turned out to be the boxes to crash and would UPC, the Horizon is slow to deliver.
Compared to the Consumers ‘ association promised to UPC a speedy recovery and compensation. In July a software update for Horizon TV is a part of the problems away. According to UPC, the speed of the menu of operation addressed, and the menu structure is so improved, that users don’t have to click to find what they are looking for.
Also will the menu after the automatic update more detailed information about programs, during the zapping. Finally, it promises to UPC a new remote control provide direct access to frequently used functions such as the tv guide and on demand features. “All existing customers with a Horizon set-top box to get the new remote in July free of charge sent by mail and also to new customers, we provide the remote from that month,” says UPC spokeswoman Maaike Scholten against Tweakers.