The problems with the visibility of off – bills and deposits in My ING and the Mobile Banking app are over, and clients also get back the correct balance. Reports that ING. The bank to find out how the problems of Wednesday, may arise.
For most clients, the problems were around 21.00 solved and ING reports the end of the fault via the ING Webcare Team on Twitter, and via a notification on his site: “The bills and deposits are fully visible in My ING and the Mobile Banking App. Also the balance is again displayed correctly.”
The failure was because a file with payment information Tuesday, is not properly read, let spokesman Harold Reusken know. Transactions Wednesday by the users were logged in, could therefore not be processed until the previous error was rectified. Now it is happened. So the error with the file created, it should still be obvious. “We apologize for the inconvenience,” said Reusken. “We want to provide flawless service, and we are today not able to do that.” Further details about how the error could give ING: “we will in detail find out how the problems of today have arisen, so that we in the future can prevent it.”
For 21.00 suggested ING My ING and Mobile Banking controlled open, so that users have limited access. All around 18.30 found some customers that the representation was correct. Earlier on Wednesday complained about people en masse that their balance was not right and that not to see was what the amounts amortized were. It wasn’t just about the view: customers could sometimes actually not pins by a false low balance.