Vodafone extends the cooling-off period within which customers, free of charge their orders can be cancel or send it back to two weeks. Does the provider in response to an item of consumer programme Radar about poor range with the provider.
In addition to the extension of the cooling-off period, Vodafone shop employees train to learn them with potential customers to see if they live in an area with weak range, making them of their purchase be able to opt out. That said a spokeswoman for the provider in the consumer programme Radar Monday night.
Vodafone to take such measures after Radar paid attention to customers who are affected have defective coverage at the provider. The provider promised no improvement of the coverage and also does nothing to the price of the femtocel, which is within the coverage should offer as the provider that can not provide; that remains 85 euros in costs.
The provider saw its sales in the Netherlands last year decreased by almost 2 percent, according to the press release of the quarterly figures. In the results of Vodafone Group shows that the ebitda of Vodafone Netherlands, the profit before deduction of various cases, about 10 percent lower on converted to 345 million euro. The number of customers of Vodafone increased slightly to 5.3 million.