Customer service HTC get remote access to smartphones

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HTC is going on new smartphones software delivery that allows the customer to remote phone of a user to operate. The owner must have consent, and have.

The tools come from LogMeIn, the company that software for remote access is developing, published. In the future, should the call centers of the Taiwanese manufacturer will be provided with the diagnostic software, so that employees working remotely can access a smartphone.

HTC is going to do so on future Android devices a special application to provide. With that software you can call center employees during a phone call with a customer all the diagnostic tests on the smartphone to run. It is also possible, for example, to network setup, or the control of the unit temporarily to take over. Users must first consent to give.

It is still unclear when HTC devices with LogMeIn to deliver. Although there is an agreement with the software maker, must providers also give permission for the use of the diagnostic tools.

Previously went HTC already has a partnership with Beats; there was an agreement on the use of the audio technology, in which some of the devices also headphones of Beats included. HTC is now the major shareholder in Beats, and presumably works well with the company together to a streamingmuziekdienst on its feet.