Regulator OPTA has Telfort a fine of 40,000 euros given because the customer has not timely ge lwa also information about a modification of their internet subscription. It gave the subscribers a choice to say.
The change was former CompuServe customers, which at the end of 2009 going over to KPN subsidiary Telfort. With the acquisition of the subscriptions enabled Telfort a connection fee for calls via voip. Because CompuServe is no set up fee gold, there was a for customers adverse change. Telfort had the customers four weeks in advance to give them the opportunity to offer to say, says OPTA.
Telfort has after the subscription is gone still have the opportunity to say. The costs that customers since the passing of the subscription by the amendment of the terms and conditions extra had made, were reimbursed. According to the OPTA, however, there is still a question of a violation, allowing a fine of 40.000 euro in place would be.