Adobe is being sued for 'misleading, difficult-to-cancel subscriptions'

The US government is suing software maker Adobe because the company 'hides the terms of its subscription in the fine print' and is not clear about the costs in case of early cancellation. These costs can amount to hundreds of euros.

Adobe hides important parts of its terms and conditions in the small print and behind hyperlinks, the US Department of Justice says in the complaint. For example, early cancellation entails high costs, but many subscribers are not aware of this when taking out an annual subscription with monthly payment.

In addition, customers experience a 'difficult and complicated' process when canceling their want to cancel your subscription. The high cancellation fees also discourage customers from canceling, according to the DOJ, the US Department of Justice. The DOJ accuses Adobe of violating federal laws designed to protect consumers from deceptive practices by companies. Adobe would, among other things, violate the Restore Online Shoppers' Confidence Act and the Federal Trade Commission Act.

The US Department of Justice is demanding, among other things, a court order that Adobe stop its 'deceptive practices' and wants the software giant is forced to compensate consumers for 'unfairly collected costs'. The DOJ therefore wants Adobe to reimburse the revenue from its subscription and cancellation practices.