Of all telecom and internet service providers must at Vodafone the longest wait on the customer service. On average, are customers there for over 8 minutes in the wait. At Tele2, is that only 2.7 minute; the average is 4.3 minutes.
Research shows that in behalf of the government is run and the quality of customer services in the telecom and isp sector on the test was taken. Out of a sample shows that consumers at Vodafone between half a minute and a quarter of an hour to wait before they will a person on the line, where the to navigate through drop-down menus is included.
On average, are customers at Vodafone in 8.2 minutes in the wait, which the telco of all the providers that it performs worse. Tele2 performs the best, with an average waiting time of 2.7 minutes. The average over all providers is 4.3 minutes.
Although Vodafone, on average, performs worse, there are no extremely long waiting times. In all cases, the waiting time in the vicinity of the average, write the researchers. That is not the case at canal digital; although customers on average at 7.7 minute of waiting, the waiting time may reach up to a thick half-an-hour.
At canal digital customers on average also the most to lose in waiting time: 1,21 euros of phone calls, against an average of 0.47 euro. At Vodafone customers in spite of the long waiting times for very little money lost: the provider uses a standard rate of 45 cents per call. The authority examines, incidentally, if it is technically possible to wait for 0900-numbers free. Some providers already offer free songs to season ticket holders, but those numbers are not free if customers, for example, by a malfunction with a different phone to the customer service team should call.
Consumers give the customer service of Xs4all the highest score: 7.9, compared with an average of 7. Also Vodafone will get a relatively high figure, despite the long waiting lists: a 7.1, just like T-Mobile and Tele2.
Waiting times is discussed
ProviderWachttijd in minutes
Vodafone
**********
8,2
Canal digital
*********
7,7
Xs4all
*****
4,3
On average
*****
4,3
Ziggo
*****
4,2
UPC
*****
3,8
Online
****
3,5
T-Mobile
****
3,4
Telfort
****
3,3
Caiway
****
3
KPN/Hi
****
3
Tele2
***
2,7