Impossible to reach Comviq – The Swedish Consumer Agency is investigating

Published 21 July 2024 at 13.23

Consumer. Tele2 and their brand Comviq are being reviewed by the Swedish Consumer Agency, reports Aftonbladet. This after the authority received over 200 reports, among other things about Comviq making itself unreachable for its customers.

Share the article

TwittraShare

That it is not possible to contact Comviq either via e-mail or via the company's so-called contact form form part of the over 200 notifications regarding customer service, contract terms and misleading marketing that led to the Consumer Agency's review.

The company has a contact form on the web, but where can only perform three errands. In the remaining cases, you are referred to eternally long telephone queues or to queuing to chat with the company's staff.

After the review, the Swedish Consumer Agency was able to determine a number of shortcomings with the companies.

The Swedish Consumer Agency criticizes the company for customers cannot cancel their services, regret their purchases or report errors in their services.

According to the Swedish Consumer Agency, it is a shortcoming that Comviq/Tele2 cannot be contacted via e-mail, and that customers are instead referred to a telephone queue.

They have until August 13 to report on the deficiencies and correct them.

“We are continuously working to shorten our waiting times and also to expand the ways our customers can come in contact with our customer service,” writes Fredrik Hallstan, communicator at Tele2 in an email to Aftonbladet.

He urges anyone who wants to contact the company and does not want to stand in a phone queue to use the company's “apps and websites” instead.< /p>

On the website and in the app, however, there is no contact form, except in three specific cases.