Published 6 February 2023 at 11.42
Domestic. Due to a series of complaints about the police's lack of availability via 114 14, the Ombudsman, JO, has now decided on an investigation against the authority.
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– From the reports to JO it appears that the waiting times for telephone calls have been very long and in some cases the caller has been disconnected without being able to speak to anyone. I therefore want to investigate the issue more closely, says Justice Ombudsman Per Lennerbrant.
The police announced last week that, due to the complaints, they had decided to strengthen the Stockholm region's operations within 114 14. Part of the strengthening means that a number of operators per 24 hours a day from other police regions will help shorten queue times in Stockholm. Another part is that the police regions will work overtime.
The long response times are said to be mainly due to the fact that the National Police Agency lacks about a hundred operators around the country.
– We nationally need around 800 operators to meet the public's service needs and today we lack around 300, says Jonas Hysing, head of the National Contact Unit at the National Operational Department.
The queue times at the police region of Stockholm are also due, among other things, to other events causing the operations to need to be prioritised, such as the ongoing serious violence in Stockholm and the previous situation with passports.
The police authority is asked by JO to comment partly on what is brought forward in the individual reports, partly on how accessibility via the specified the number appears within the Police Agency as a whole. The authority must also give an account of the measures that are planned to deal with the situation that currently prevails.
The police authority's opinion must have been submitted to JO by 11 April 2023 at the latest.