Vodafone still has no idea when it is in sms messages and in the MyVodafone app reported data usage will be correct. A few weeks ago, there was an error in the software, but the provider has the finger on the sore spot.
The bug is in the backend system for all customers real-time to track what the data is, but that system, to which the sms messages and the MyVodafone app are linked, is not functioning error-free. As a result, some customers, according to Vodafone less than 2 percent of the subscribers, late or no sms when their data limit exceed and correct the information in the MyVodafone app is not, says spokesman Richard Knife. “It is a software error, but exactly how it is, we are a man power to figure it out.
Vodafone came a few weeks ago already behind the error. It says that customers in any case no financial disadvantage may encounter. “Therefore, we still back some people to consume lots of data by the error in the notifications. The invoice afterwards is always right.” Who wants to check out how the real time with the data transfer, built-in datatellers in iOS, Android and Windows Phone to check. Also, there are third-party apps with the same functionality, though there is no guarantee that they will mirror exactly with the count of the provider.
The problem has been going on since the end of april, so claims to be the provider. This may prevent the customer service is difficult to do at the return of too much data. A tweaker sent glaring evidence to Vodafones customer service that he may be disadvantaged by the error in the system, but the customer service refused to accept that, because the account of more than two months ago, and in the General terms and Conditions state that customers within two months to complain about a high bill. After inquiries by the Tweakers-editors will get this tweaker still are too much paid money back.
Vodafones datatelling
Do you have the problem that the data counter in MyVodafone is not correct or that you are on the incorrect moments sms messages received that your data bundle at, or close to?
I’m with a different provider
37,7%
Yes, I’ve already had
23,4%
I know not really
13,8%
Yes, I’ve seen this a lot longer than since april
12,8%
No, fortunately, had no problems
12,3%
Number of votes: 1.681. Participation closed on 04-09-2014 15:08. Voting is no longer possible.
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