The cooling-off period for online purchases is from one to two weeks. That is in new lines Friday to enter. Also may companies will no longer be an amount per minute charge for customer support contact; the amount is a euro per call.
The new rules are an implementation of a European Directive from June 2011. They are valid only for purchases on Friday; purchases that consumers Thursday or earlier have done, the old rules are still in force. The old rules require that people a cooling off period of seven working days, but now that is 14 weekdays. The rules apply to all shops in the European Union. Incidentally, handling a lot of web shops, including the shops at Thuiswinkel.org are connected to a cooling-off period of at least two weeks.
As web stores, customers are not well informed about the cooling-off period, that is automatically longer: a year. Within a year a customer can make an order so have to cancel. Where web shops to Thursday, a month the time got to money give back, should that now also within two weeks. The rules must protect consumers against malicious online stores.
In addition, the government wants to sell by phone to establish links, it appears on a feature page of the Authority Consumer and Market. A verbal agreement is no longer valid. As a call centre employee, a consumer has convinced of a purchase, that consumer that confirm it in writing.
Also, the rules for klantenservicenummers be more stringent. Companies are allowed a maximum of one euro per call charge and the per minute to pay should not be more. Pay consumers the normal calls to their provider for such a conversation.
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