KPN has Teletolk a service designed for the deaf and hard of hearing to still use the phone to communicate. It is possible to record voice in text to convert, or calls to ‘mediate’; in the latter case an interpreter is used.
KPN states that the conversion of speech to text during a phone call is always available. Who wants to make use of an interpreter that the deaf and hard of hearing sign language provides the telecom provider visit between 07:00 and 20:00 hours. At weekends and on public holidays apply opening hours 10:00 to 16:00.
The service is by KPN was set up after an assignment of the Dutch Ministry of Economic Affairs. The government wants these services to ensure that everyone has access to the telephone network. KPN is the operation of the service for five years. These use Total Conversation, a technology that simultaneously send video, voice and text.