ING-website shows incorrect balance to update

Hundreds of users complain on social media that they are on the website of ING an improper balance get to see: by unexplained transactions and their current balance is too high, or too low. Some users may also not pins. Update, 22:49: the malfunction has been resolved.

Since Wednesday afternoon complain many bank customers that the balance that they get to see, is not right. Some customers miss suddenly hundreds of euros; in the other state up to thousands of euros too much in the account. When a part of the customers, the balance is exactly 0 euro. Some users are highlighted in red, while the ability to red to be able to stand not even have enabled. Some customers who mistakenly have a negative balance say not to the pins.

Although Tweakers the problems has been able to verify, denying the customer care team of ING initially through social media that there is a problem. Telephone gave a staff of the opposite Tweakers later that there is a fault but could any more information be given. The internetbankiersite ING is not currently available for customers: the bank recommends users to try again later.

Update, 19:00: Many users leave Twitter to know that payments of past days double amortised. Also the helpdesk of the ING would customers have to know that payments made earlier this week by faults are not processed, so-called reservations, double depreciated. ING spokesman Harold Reusken told NOS that payment information Tuesday night are not processed in the systems of the bank. “The right balance’s are ING in the computer,” he says, “But by the delay in the payments, it may be that people on their account page does not show the correct amounts. As soon as all additions and deductions are properly processed, correct the amounts on those pages again.”

Earlier on Wednesday it seemed that there were only payments delayed were implemented. Appeared on the internet later in the afternoon, however, mass messages from people who claimed that their balance was not right and that not to see was what the amounts amortized were. Customers who are too deep in the red, were no more pins. The help desk of the bank remained long time that the balances have knocked, but had to later admit that there are indeed problems with the depreciation and the view were.

Around 18.30 published the first reports of ING customers who found that their balance is restored correctly. ING has, however, no message given that the problems have been recovered, only that there hard work is. Meanwhile, complain many customers about the poor communication of the bank. ING explains payments flat to 21.00 you to the problems to solve.