ING to deal with interference internet banking – update 6

Internet banking from ING were Friday afternoon with a jam. Also the mobile banking apps worked this not. The failure, with a still unknown cause, and was followed by a large ING fault with incorrect balances were displayed. Earlier on Friday was iDeal with a failure.

Hours could ING-customers may not login to online banking and the mobile applications of the bank, as became apparent from complaints on social media. ING spokesman Harold Reusken confirmed the problems. “We see signals that the customers affected,” said Reusken Friday afternoon. Also the website of ING appeared to be offline, though it denies spokesman Reusken that.

More information about the failure, the bank has not. “We are trying to figure out what’s going on,” said Reusken. About three hours were customers internet banking; an hour later, it was also pay with iDeal or possible, The failure follows a major malfunction last Wednesday, where customers that inlogden incorrect balances and transaction details were to see. Later it turned out that the result of an incorrectly loaded transaction file, which ingeboekte transactions could not be processed. As a result of the malfunction could some users not pins: they had temporarily, wrongly, have a negative balance.

Earlier on Friday had iDeal problems: the platform was all the way down, so users couldn’t pay by such as online. The jam lasted for an hour; now is the iDeal operational again. According to a spokesperson of ABN Amro was the failure caused by a problem with the software supplier Atos. In addition, facing the Rabobank with a fault in which business users can get at the transfer of large amounts or bulk payments. There is a workaround for, but that is complex, according to a spokeswoman for the bank.

Update, 13:47: it is Also iDeal due to a fault. This information is in the article processed.

Update, 14:42: Now do iDeal the weather. The article is updated accordingly.

Update, 14:54: Mobile banking seems to work again; online banking via the website is not possible yet.

Update, 15:01: Now has internet banking through the website possible. Spokesman Harold Reusken confirms that, but still can’t promise that online banking for all customers is restored. The bank notes, however, that clients can log in. Pay for iDeal at this moment it is not possible for ING customers. It is still unknown whether the failure of ING has something to do with the iDeal-interference.

Update, 16:02: Now also works iDeal for ING customers, let the bank know on Twitter. The article is updated accordingly.

Update, 17:32: social media report some users that they still have problems. ING advises people who can’t log in to that one more time to try, but may not indicate whether there is actually still loginproblemen.