The Consumers ‘ association is considering legal action against Apple, or to file a complaint with the consumer protection authority to serve because of unclear and misleading warranty terms. Ten foreign groups will participate.
Apple is in the eyes of the Consumers unclear about the warranty conditions that the company uses on its products. According to Babs van der Staak of the Consumers ‘ association is the information provided about a warranty on the Apple site is unclear. Apple provides the warranty terms in more than two hundred pages of text in various languages, and with additional terms and conditions.
In addition to the unclear information, Apple says the Consumers ‘ association is also guilty of deception. The AppleCare Protection Plan for two or three years, the statutory warranty rights that consumers have largely overlap, but the iPad manufacturer, this would not make clear. The Consumers ‘ association states that a consumer, as a device fault of his own fails, even after several years are still entitled to a repair or replacement, or to the whole or a part of the purchase price.
Van der Post also reports that the Consumers ‘ association since 2009, Apple has insisted to the warranty terms and conditions clear for the consumer and to comply with the legal warranty rules at national and European level. Apple, however, would all this time have been silent. The Consumers ‘ association is considering to take legal action as Apple the information on guarantees in the short term adjusts on its website. Another possibility is that the consumer lodge a complaint with the consumer protection authority to submit. The Consumers ‘ association gives Apple two weeks to the require to react. Apple was Monday not be reached for comment.
The association works together with ten European sister organisations from Italy, Germany, Luxembourg, Portugal, Denmark, Poland, Slovenia, Greece, and Spain. In Belgium Test-achats also. This consumer organization has Monday a notice of default, sent to Apple, so reports HBVL. Also there is the requirement that Apple are websites and conditions to adapt to the national legislation or otherwise, a lawsuit risk. Test-aankoop argues that some provisions even unlawful and misleading.
In Italy is a consumentorganisatie already had a case against Apple began. The competition authority sentenced the iPhone manufacturer in January of this year to a fine of 900,000 euros, because Apple’s warranty does not clearly presented to clients. So would Apple falsely claim that there is only a one-year warranty rests on its products, while consumers have a right to a minimum of two years. Also, the AppleCare Protection Plan would not behave. Apple is in the higher appeal against the judgment.