Employees lose almost half an hour of productivity per day to any problems with ict, for example, by poor ict skills, but also by slow pc’s and servers that are out. Also the help of other employees, takes a lot of time.
Every hour ‘disappears’ viereneenhalve minute of productivity due to ict problems. According to research from the University of Twente, which was commissioned by three organizations, including an organization that the employment of ict specialists want to promote and the certification organization European Computer Driving Licence.
Slightly more than half of the lost time is caused by faulty ict systems, for example, slow start-ups, computers and non-working servers. The rest is due to poor ict skills. Problems with mobile devices are not included in the research.
Women are less time spent on ict-related problems than men, although they are on average longer behind the pc. In the low-skilled, the problems are the greatest; they lose per day, on average, 35 minutes to ict problems, compared to 22 minutes for well-educated workers.
Half of the lost productivity is by helping other employees with it problems. Many organizations trust according to the research on such ad hoc help from colleagues, while the quality thereof is not guaranteed. All the lost productivity will cost the Dutch society, according to the researchers converted 19.3 billion euros per year. It noted, however, that the calculation of that amount in the basis is not too much value should be attached.
A possible solution according to the researchers, offering training courses and certifications. Ict training would a student 33 minutes of time saved per day to deliver, but only 22 percent of the workforce in the past three years, ict training have had. This recommendation however should be noted that one of the clients of the research, the European Computer Driving License, has an interest in more demand for training and certifications.
In addition, organizations should consider the width of the helpdesk; organizations should according to the authors, to determine whether the ict department only technical problems need to solve, or also workers with poor ict skills to assist. Also would those with limited ict skills, a ‘ict buddy’ can get to help them.