OPTA in 2011 for 1.2 million euros in fines handed out to companies that telemarketingregels broke. Almost all of the complaints came from people who called in were even though they are in the do Not Call registry.
Of all the 9421 complaints, 97 percent of people who are in the do Not Call registry, and despite the fact that were called by telemarketers, said the regulator in a Monday published document. In 65 percent of cases, the telemarketer, the option of inclusion in the registry is not mentioned, whereas that is obligatory. Many other complaints are about the non mention of the right to resistance, so your data will never be used by the company for telemarketing.
Lotteries go the most often error in telemarketing; 26 percent of the complaints was about the gambling. Energy companies are good for 16 percent, while the telecom and tv providers for 14 percent of the complaints the reason formed. Newspapers and magazines layers at the base of 9 percent of the complaints.
Telemarketing has been a focus of the OPTA. Penalties may be imposed after investigation of complaints by the OPTA or Consuwijzer enter, while questions of the press, such as consumer programmes like Kassa and Radar, might give rise to an investigation of a company.