The consumentenadvieswebsite ConsuWijzer in 2011, almost 23,000 for complaints and questions about non-transparent schemes. In total, the website received more than 85,000 alerts. That was 25.500 complaints about verkooptelefoontjes.
ConsuWijzer was up to Tweakers.net know that especially guarantees in the electronics sector for discussions between customer and store. Many shops believe that a customer with a defective product, after a certain term no longer has a warranty or have to pay, while legally speaking, not so. The employees of ConsuWijzer call on customers to be informed about the legislation and the remedies available.
The government reports that visitors of the site primarily interested in information relating to the cancellation of subscriptions and contracts, while the majority of complaints about verkooptelefoontjes.
Consumers have, outside of disturbing phone calls and guarantee issues, especially problems with incorrect bills – this was one in ten complaints. Ten percent of complaints and questions pertained to the termination of contracts and seven percent of the reports concerned questions around the new legislation.
As regards sector telecom is the biggest culprit with 27 percent of the complaints, followed by electronics with 24 percent.