Dell refuses to make a strong cut-price XPS laptop with two ssd’s to deliver. It seems to be a erroneous price. The customers, however, not by sitting and ict-lawyer Arnoud Engelfriet has let you know a trial was to start.
Normally, it took the XPS 17 over 1600 euro, but on the Dell site was this for a substantially lower price offered; only 1099 euros needed for the laptop to be deposited with two 512GB ssds at no additional cost to products could be. Normally costs this option is 1980 euro extra. A lot of tweakers were due to the low price in the offering, but some users suspected that a laptop with two 512GB ssds never for that price it could be sold. Employees of Dell have confirmed, however, that the amount was right and some tweakers received is actually a laptop for the above, low price.
Not everyone got the laptop, however, delivered; some customers were told that the two ssd’s are not in stock. Dell offered their two options: they could be the same laptop, but with two sata drives in place of ssds, or they got their money back. Many tweakers are not satisfied.
Spokesman Jan van der Kroft of Dell confirms that it is an “erroneous quote”. “Customers had that can know it,” says Van der Kroft. According to him, the price was unrealistically low. The sale is on the basis of the general terms and conditions of Dell dissolved, he says. Why compared to clients with no word is spoken about an incorrect price, is unclear. “Maybe it was the customer service not well informed,” he says. Dell promises to take the matter further to find out.
Ict-lawyer Arnoud Engelfriet see in the matter in any case, a reason to go to court. According to him, the price is not so low that customers could have guessed that it was a mistake. “In addition, the price is confirmed by Dell employees. Dell can not rely on the general terms and conditions.” That Dell employees may also be wrong informed, according to Engelfriet irrelevant.
Engelfriet is looking to customers which the ship went, and to lawyers who want to help with the setting up of the lawsuit. Eventually, he wants to be, hence, a judgment, a judgment of a higher court, provoke. He speaks about a ‘second Otto-judgment’, which he refers to the store which has a lcd television didn’t have to deliver, after that for 99 euros to have offered. That price was unrealistically low, but according to Engelfriet can a judicial decision in this case is different to extract.