ING the internetbankiersysteem separate from the system that is used for mobile banking. The bank wants to the risk for interference limit and thus ensuring that the environments are not adversely be lwa influence.
Chief information officer Ron van Kemenade said in a conference call that ING has already started the necessary preparations to make the two environments is technically possible to split. The entire process should be ” somewhere in the coming months to be completed. “Now, customers will have always the decision about one working environment. As mobile internet banking, then unfortunately no longer works, will Mijning.nl still work.”
The demerger thereby clearing limit. The bank in January had to contend with various problems which over a period of several days, customers no longer could pay through the site or the mobile apps. Also pay in shops with iDeal was not possible for ING customers.
The failures occurred in two cases due to a human error, in another case, a faulty switch problems. A script caused a failure by the connection between the database and opslagschrijven to disrupt. Although this, according to the bank of a rare event is, the script is custom, and there will be consultations with suppliers to prevent recurrence.
To the human errors to occur, the bank will also the processes to install new software to further automate and furthermore, there will in such installation processes multiple people spectating. “System changes that the service of customers potentially can disrupt, we will have an even more restrictive regime of designing, testing, planning and implementation apply.”
After last year the entire infrastructure of the internet banking environment has already been renewed, the bank will this year continue to invest in the it systems of the bank. The cio did not want to substantively elaborate on which parts of this are or how much money is involved, other than the fact that the regular it annual budget is already a few tens of millions.
