The consumer protection authority will this year investigate or companies on the right way, warranty on mobile phones. Also wants, the consumer protection authority stores are under the microscope because of complaints about no or slow delivery.
The consumer protection authority wants to know in how many cases people incorrectly have to pay for the repair of mobile phones and who is responsible for the execution of repairs under warranty. Reports that the government agency in its summary of priorities for the coming years. Many people do not know where they should be if a phone breaks down, because of the many companies that if a purchase is involved: the manufacturer of the phone, the provider and, in many cases, a retailer.
Complaints are about the long duration of repairs, and it unfair to have to pay for it. There are going to be for years, stories about repairers who mistakenly refer to matters which are not covered by the warranty, such as moisture damage.
In addition to the preliminary investigation of the telefoonsector starts the consumer protection authority is also an investigation into the market for online games. From previous research by the authority found that 38 percent of the youth are deceived to feel by the gaming operators. It say the young people that they unconsciously have a lot of money spent on a game. The authority says that there will be few complaints about the gaming operators.
In addition, says the consumer protection authority to consider the reliability of online stores, but concrete measures or studies are not published. The consumer protection authority will remain, but eleven months; on January 1, 2013 merger of the organization with the NMa and OPTA to the Authority Consumer and Market.