Ziggo states that it is a long-term interference on the cable network in Hoogezand-Sappemeer, Wednesday has managed to fix the problem. Subscribers from the place complained the last couple of weeks about failing or faltering internet connections.
Among other things on the forums Ziggo-gebruikers.nl and Tros Radar came complaints about the internet services from the cable company. Connections would be temporary failure, or very slow, while there are also problems with the fixed telephony services, and a disruption of interactive television service. From the customer service came different reports about the cause, so write angry customers.
Gradus Vos, spokesman of Ziggo, Tweakers.net know that the problems been solved. By the end of Tuesday, a number of wijkversterkers in Hoogezand-Sappemeer replaced. These parts would not have worked well, making too many errors in the signal arose. This so-called e3 – and e4-errors could by the error correction cannot be overcome.
According to Fox, it took to remedy the failure is relatively long because of the difficulty in the precise problem to find; not only would the connection issues at random times to occur, the duration of the disturbance was, according to Ziggo very variable. Only after more than a week to search knew the kabelaar to isolate the issue to the wijkversterkers that are not stable bleaching. Customers from Hoogezand-Sappemeer by the intermittent connections compensation want to, may do so at Ziggo submit a request. Per individual case the promises the cable company to see whether or not it will proceed to charge a fee.