Telenet will receive 250,000 euro fine for poor information – update

The Belgian isp Telenet has a fine of 250,000 euros, because the subscribers should not have informed. The company changed the terms and conditions, but informed customers are not well in their rights for a change.

Customers may, by an amendment of the general terms and conditions without any further consequences for their contract to end, but that is something Telenet customers has not clearly made. That has the Belgian telecomwaakhond Bipt ruled.

The company had customers individually on the need-to-know set of the right without penalty to terminate, but did not. Telenet announced this single on his website, which a link in the small print of the bill was to be found. That is not enough, Bipt. The company therefore receives a fine of 250,000 euros is imposed.

The amendments included that a right to compensation for long-term telefoonstoringen disappeared, as well as limiting the financial liability of Telenet subscriptions of a maximum of 100 euro per month. The company could not be reached for substantive comments on the fine, but later on Thursday with a statement.

Update, 14:05: Telenet late in a declaration knowing that it is the decision of Bipt is still studying, but most likely would appeal. The company says convinced to his customers definitely notice. Also, the adjustment of the general terms and conditions has been positive for consumers.