Second Room: providers should fault offset

Providers need their customers to compensate after a major disturbance. That a majority of the Second Chamber, that a request made by minister Verhagen has laid down. If and when the scheme takes effect, is not yet known.

The Second Room finds it unacceptable that there is no legal provision for compensation in the telecomstoringen and wants that minister Verhagen the compensation is included in the telecommunications Act. The minister must be of the Room with a proposal, but that does not mean that he does. As maxime Verhagen, the proposal does not want to do, the Room may be a own proposal.

Previously gave several Second Mps that the compensation should be linked to the duration of the disturbance and the height of the subscription. “A statutory scheme creates clarity for consumers and providers”, says Babs van der Staak of the Consumers.

Providers compensate customers often already a major failure. Vodafone offered, for example, a weekend-long free text messages, while T-Mobile’s long-term overloading of the 3g network compensated with two months of free internet. BlackBerry-maker RIM to compensate users for the recent interference by them free paid apps and games to download. Smaller failures are not always compensated.