The Belgian consumer organisation Test-aankoop threatens isp Telenet for the right to drag due to recently announced increases in the price of internet subscriptions. According to Test-achats is the increase in ‘illegal’.
Telenet increased Tuesday the rates of a number of internet subscriptions. The company says the increase is needed because of higher costs that Telenet faces. The carrier says in its rate increase based on the increased cost of living. Also justifies Telenet higher rates for televisieabonnement by pointing to increased copyrights.
Test-achats is the reasoning for the increase of the internet subscriptions does not agree and says that Telenet with the / package acts in violation of the law. “Rates can only be raised if this is linked to the index of consumer prices and if this is mentioned in the general terms and conditions. In the general terms and conditions must also be stated how this is calculated,” says Nico de Bie of Test-achats in a response to the Belgian newspaper The Standard.
In addition, the question marks in the higher copyright for television. Test-achats is wondering how it is possible that the copyright for Telenet have been increased, while the telecommunications provider understand the number of analogue channels is reduced.
The consumer organisation has Telenet by registered letter sent to the service provider in default and asks for the rate increase to roll back. If there is not positive response, considering Test-Purchase are the same on the right. Test Purchase get not to marktwaakhond BIPT, because the consumer there is no trust in BIPT soon a statement will do. Test-achats wait to own say still on a 2010 complaint. The BIPT said in a response, only the normal procedure to follow.
Sixty percent of the internet subscribers of Telenet’s pay from August 16, more for internet access. Their monthly fee is 1,19 euro increased, an increase of an average of 3 percent.