Customers complain about accessibility internet banking ING – update

A part of the ING clients complains that online banking, mobile banking and payment using iDeal is not working. It is unknown the cause. ING says that it knows nothing of failure, and is still looking for the cause.

ING customers complain on social media about the poor accessibility of the bank, but spokesman Jeroen Baardemans can approximately two hours after the klachtenstroom started not yet specify the cause. “We know nothing of a failure in our systems,” says Baardemans. “We are still looking for a cause, both internally and externally.”

An external cause would be, for example, a peeringprobleem with an internet service provider. It is not known how many people have trouble with the reach of online banking; for a part of the users, the systems in each case. ING suffered in the past year, more than once, with considerable interference.

Update, 16:17: Now the problems are solved, according to ING. The problem was with a network provider; what that was, would the bank not lose it. Also, other sites seem, to a lesser extent, problems of the problem.

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