KPN customers who last week, costs are incurred due to the failure in France to pay for it. There is no general compensation of customers, the cost will be per customer as an individual settled.
Customers of KPN and subsidiaries the costs reported through a form on the site of the provider. KPN makes only mention of a fee for customers who last week in France and Monaco were, while many more customers were affected by the fault, albeit shorter. Despite the fact that customers in other countries it is also a time offline, they will receive no compensation.
KPN will the customers do not generally compensate, for example, with a discount on the bill or an offer for free use of services, as in previous large failures of providers happened. Customers can receipts on proof of incurred costs to KPN have to send as proof of the cost and get it within two weeks or they have the money to get it back. It is unclear whether people who have expenses but no receipts have also money back.
The jam started Saturday with a broken cable and made sure that all KPN customers abroad could no longer call, text and access the internet. Interference was within one day resolved, but then an error occurred in the signaleringsverkeer for customers in France, Monaco and Ethiopia. After a recovery operation Sunday night, there was a new failure for customers outside these three countries. That malfunction was on Wednesday dissolved.
The fault struck at its peak a million KPN, Hi, Telfort and Simyo customers abroad. The failure in France and Monaco met at least 185.000 customers, as was previously internal documents that Led under eyes got.