‘Unlimited’provider, Robin Mobile blocks customers without warning

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The virtual provider, Robin Mobile, unlimited calls, sms and data offers, connect customers without warning if they are in accordance with the provider’s general terms and conditions violate. That is until now two times happened in two weeks.

The immediate exit occurs without warning when people have the sim card do not use a smartphone or tablet, but in a dongle in a laptop, confirms founder Wilfred Rottier opposite Tweakers. “That is a misuse of the sim card and so we close those immediately.” The closure is final, and is therefore valid not only for a few weeks. A deblokkade is manually possible, but does not happen with each and every customer. That a customer the sim card in a dongle, stops, is, according to Rottier ‘easy’ to see. “We have no deep packet inspection required.”

The blockades were discussed on the topic GoT over to the new provider, at the end of may is started. In addition to the locks for people who have the sim card in a dongle, stopped two people blocked that the connection is continuously used. “It is forbidden for the whole day and night the connection is full open. That is, according to our abuse and not normal use.” People were, however, advance a warning message by e-mail.

Rottier stresses that there is no fup is applicable. “There are customers who per day 600MB or more. We think that’s fine. Also, downloading torrents is not a problem, as long as that but not day and night happens, because then you can use the connection continuously.” That people because too many use locked, refers Rottier to the realm of fable. “That is not true. You are allowed as much use as you want, if you are on your smartphone or tablet and the connection is not continuous, let be open.”

Robin Mobile offers unlimited calls, sms and internet browsing, but the virtual provider on the network of KPN charges at KPN per belminuut or MB. “We have, of course, a calculation is made or it can. It had to speak a different monthly price.” Robin Mobile offers a ‘subscription’ of four tens per month. However, it is not a real subscription because the customer pays in advance and can also every month after.

Rottier is not to say how many people now customer. “That would be my competitors do want to know, but I’m not going to say.” Robin Mobile is not intended to be a ‘price breakthrough’ force, says the founder. “We want the whole market to become more transparent about the rates.” Rottier does not think that large providers will follow his example. “They want to understand earn money on the MB outside of the data bundle, now sms and calling minutes outside the bundle become less and less.”