Microsoft has the problems with SkyDrive, Hotmail, and Outlook resolved. The reason was a rapid increase of the temperature in a data center, after a failed firmware update, to a central part. The outage lasted 16 hours.
“In the afternoon of 12 march, we performed as usual the firmware update on a core part of one of our data centers,” writes the Dutchman Arthur de Haan, Microsoft the function, vice-president of the Windows Live Test and Service Engineering department holds. It would be for an update that never before till, but now unexpectedly went wrong.
“The error led to rapid and substantial rise of the temperature in the data center,” says De Haan. By the hittestijging were a lot of servers in the data center automatically security measures put into force, after which access to the Hotmail and Outlook mailboxes no longer possible. Could also other parts of Microsoft infrastructure the operation is not over.
One of the reasons why the fault took so long was that human intervention was necessary, something which, according to The Cock ‘not the norm’ in such services of Microsoft. Microsoft does not say how many users were hit by the fault, but not every user had it. It was the third major failure in six months that Hotmail and Outlook.com-users will find and it happened at a time when Microsoft Hotmail users will be automatically transferred to the Outlook mail service.