The Consumer is not satisfied with the recently enhanced information about European warranty rules. The organization found that Apple better as to how it is with warranty on products for the Dutch consumers.
This weekend fit Apple site with information about warranty, after an Italian judge on the fingers was tapped. Apple brought consumers not aware of their in the European law, is entitled to a minimum two year warranty and thus it was a matter of deception, said the court. The new page is, according to Bart Combée, director of the Consumers ‘ association, ‘a step forward compared to the cluttered document of almost two hundred pages that first time on the website of Apple had”.
The consumer is still not satisfied, because too little information is given about the rules in specific countries. Similarly, the bond that the details of the Dutch law, consumers have more protection than the European rules, “are tucked away in a footnote’. In his comparative graph refers Apple to a separate site with additional legal rights for consumers. “Apple still gives no information about what the Dutch scheme means, and how it relates to the warranty that Apple offers,” says Combée.
On the basis of the European rules is a guarantee of two years, but in the Dutch act states that a product is ‘properly’. On the basis of the expectation over the life, applies to many products, therefore, a longer term than two years. Incidentally, points ict-lawyer Arnoud Engelfriet out that Apples warranty now stand compared to those of the EU, but that the Eu rules also set boundaries. The wording of Apple is that the EU warranty rules speak of ‘repair or replacement with regard to existing defects upon delivery to the customer’, refers to Engelfriet ‘strong to onfris’: “The suggestion is, of course, that upon delivery to check for any defects there are, because otherwise you outside of the statutory coverage. And that is absolutely not true.”
The association threatened earlier, together with the European sister organisations to Apple to complain, because the organizations were of the opinion that the terms of the warranty are unclear and misleading. So could, among other things, the paid service AppleCare Protection Plan for two or three years largely to the statutory warranty rights of consumers overlap.