Second Room: mandatory compensation after telefoonstoring

0
327

A majority of the parliament wants that telecom companies required customers to compensate after a failure. Minister Verhagen would, moreover with BlackBerry to table for extra costs due to the failure of last week to compensate.

The compensation for the interference would have to be linked to the duration of the fault and the amount of the subscription, say members of fractions of various parties in the Second Chamber after questions of Nu.nl. Many parties agree that customers compensation should be given after a failure, but how they wish to oblige, is unclear. Not all parties see a law that providers and telecommunications companies required customers to give money after a failure.

The reason for the belrondje of Nu.nl is the major malfunction at BlackBerry, where many of the services there four days out of layers. BlackBerry users could, therefore, not surfing the web, e-mail and ping. PvdA Member of parliament Martijn van Dam wants that minister Verhagen to the table with BlackBerry-maker RIM to talk about a better compensation. Consumers can have free apps and games to download for a value of more than $ 100. According to Van Dam, is that too little. “It’s a nice gesture, but at the same time, certainly smart marketing, since Blackberry now not exactly known for its great amount of useful apps. In any case, hear you, as a company, not so easy to make. It concerns the principle.”

Van Dam has Questions about the matter. Of the other parties is still unclear whether they make their words turn into action in the form of motions or Questions in parliament: only if there are initiatives to compensate for telecomstoringen in the law, an obligation to compensation are enforced. Another option is that minister Verhagen providers together calls to come to self-regulation.

Providers compensate customers for a major failure. Vodafone offered, for example, a weekend-long free text messages, while T-Mobile’s long-term overloading of the 3g network, with two months of free internet compensated. Smaller failures are not always compensated.