Travel
Passenger rights – what you should know
Train from falls? Plane three hours late? Annoying, but at least there is mostly a compensation. Do You Know Your Rights?
At Easter many of the holiday – and in a traffic jam. So, better on a plane or train, change careers? Unfortunately, this is not a guarantee of punctuality, although the Germans are actually well-known worldwide.
Compensation for flight delay
If you end up with more than three hours of delay at the destination airport, for example, due to cancellation or Overbooking of your planned flight, you can claim compensation. According to the EU regulation, you have to claim up to 600 Euro depending on the flight, but regardless of the ticket price. This compensation, however, only if there is no “exceptional” circumstance, the cause of, for example, strikes or bad weather.
The first point of contact in the event of complications with the flight, the Airline is.
Most do not know their rights and do not therefore demand the compensation. In addition, it is difficult to move the Airlines for disbursement. The airlines don’t often respond even to the claim or litigation. Don’t be intimidated, but look on the Websites of the flight right (multilingual), – your flight (in German and English), or Aviation (in German only). The attorneys of this firm try their money from the airlines. On the Website wirkaufendeinenflug.de for example, you can enter the data of your flight and a short time later, whether or not you are entitled to compensation. This is the case, buys the company you your Ticket for up to 400 Euro. So you get a bulk of the compensation, the company is financed from the rest of his money.
Suitcase gone – what now?
2014 has about 1 Million pieces of Luggage were lost worldwide, permanently.
Under 1000 pieces of Luggage, an average of seven will be lost in the world. What to do if your Luggage disappears during the flight? First of all, keep calm. “Most bags are found within two to three days,” said Christina Koch from Frankfurt airport, the dpa news Agency. This is not the case, pay the Airlines their passengers up to a maximum of 1200 euros.
“If the Luggage arrives late at the resort, travellers have the money for those things you need in the Situation, will be refunded,” said Sandra Kraft of the Lufthansa to the dpa. Are meant, for example, a toothbrush or underwear. The cost must be kept as low as possible.
Also, you should note that you report the loss of your baggage, the Lost & Found before you leave the airport. Otherwise, you must be able to prove that your suitcase is, in fact, disappeared during the flight and not only then.
Your Luggage is on the flight back too late, you will have little success, to reimbursement of their expenses, said Sandra. “When passengers come home with, we will assume that you will find things of daily needs at home.”
Refund for train delay
25 percent of all long-distance trains in Germany, arrived in the year 2015 to late.
In the past year, more than 25 percent of all long-distance trains in Germany were too late. If your train has 60 minutes late at your destination station you are entitled to a refund of the ticket price by 25 percent. From 120 minutes late, you receive 50 percent. The Deutsche Bahn arrives for a night’s hotel accommodation, if you can put due to a Zugausfalls or delay your journey until the next day.
Your claim you can make a form to claim it. Which is to be allocated in the delayed train. You can also fill in at the DB travel centres or download from the Internet. The original ticket must attach to the application. So remember to make a copy for your records.
Passenger rights in long distance coaches
As is the case with plane and train, the rights of the long-distance bus guests EU are protected.
Long-distance bus rides in Germany are becoming more and more popular.
For journeys of more than 250 kilometers, the bus company must offer you a refund of the ticket price if the Bus is overbooked, more than two hours late, or even not driving. You will not receive this offer, you can make additional compensation in the amount of 50 per cent of the ticket price. The right to a free Snack or refreshments, you have a delay of more than 90 minutes.
Cost-effective travel cancel
You have booked a train or flight, is, however, something in-between, you will need to cancel the trip. Both the rail, and in the case of the Airlines, you get back usually depends on the type of ticket most of your money. But if you have booked a package holiday, the cancellation of expensive. Because many of the operators may require up to 90 percent of the travel price as a fee, and sell the trip a second Time. For the organizers so anything other than a loss for you. The high cancellation costs you can avoid if you leave your booking to someone else to rewrite. A name change typically costs between 10 and 30 euros. But as a buyer of your own journey? Brand new on the market the Online platform tradeyourtrip.com (in German, English and Dutch). Here you can adjust your trip and sell it and thereby save costs and administrative expenses.
If you are not able to implement your passenger rights
You are right, but your complaint to the carrier is unsuccessful. Equal to give up? No, you shouldn’t: you can get help in the German “arbitration Board for public passenger transport”, in short, SÖP,. The procedures are for travelers for free. The arbitration place is in high demand. Last year, about 11,700 applications have been submitted.
If you are flying so the next Time, train or Bus and your destination too late to reach, don’t fret too much, but you become active and demand that your passenger rights!