The European Parliament has adopted a directive that consumers on the internet protect. That must be shopping on the internet. The Council of Ministers adopts the directive, probably next month as well.
With a majority of 615 of 652 votes, the European Parliament adopted a new directive for consumer protection adopted. The directive is intended to enable consumers to encourage to via the internet products and services to order, as those in other EU countries will be offered. The Council of Ministers of the EU must still agree with the rules. Earlier this month, it was already agreed on the new rules achieved. EU countries can then there are two years to the directive in legislation to convert.
The new EU rules allow consumers to include a cooling-off period of two weeks when buying products from a website. In the Netherlands, which is currently seven days. The cooling-off period starts at the moment that an ordered product in the house, and within that time, the product can be returned in exchange for the purchase price. The European Parliament wanted that the merchant shipping of the products of more than 40 euros would pay, but saw it after opposition from merchants of.
However, should merchants customers are well informed of the cooling-off period. They do not, the waiting period in one fell swoop extended to a year. The cooling-off period applies with the introduction of the new directive also for onlineveilingen, although products from a professional seller, must be purchased. The cooling off period does not apply to all products; thus, digital purchases except. When the download of an online purchase is initiated, the sale can not be reversed. Products that be tailored, such as hotel bookings and plane tickets, nor are eligible.
In the sale of a product should be no hidden, additional prices to be calculated, such as additional services which, by default, a check mark and that will be charged separately. If the rules are in effect, products must always be delivered within 30 days. If not, can the purchase be cancelled. Touch a product along the way are damaged, or look, should the merchant that compensate.
Already in 2007 the European Commission decided that shopping across the border, wanted to promote a new consumentenbeschermingsrichtlijn.